Civility in the Workplace Training Course

On Individual or Group Purchases to This Course, You Get Lifetime Access

Civility In The Workplace

• While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing the industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line.

• To address the growing problem of incivility in the work setting, this workshop introduces the concept of civility, its importance to a company, as well as its typical causes and effects.

• Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed. The benefits of Civility In The Workplace are countless and will pay off immensely in every aspect of your job.

Course Objectives

• Define civility, understand its causes, and enumerate at least three of its behavioral indicators.

• Understand the costs of incivility, as well as the rewards of civility, within the workplace.

• Learn practical ways of practicing workplace etiquette.

• Learn the basic styles of conflict resolution.

• Learn skills in diagnosing the causes of uncivil behavior.

• Understand the role of forgiveness and conflict resolution.

• Understand the different elements of effective communication.

• Learn facilitative communication skills such as listening and appreciative inquiry.

• Learn specific interventions that can be utilized when there’s conflict within the workplace.

• Learn a recommended procedure for systematizing civil behavior within the workplace.

The Passing Mark to get a Certificate is 50 / 100. 

• After you complete the course, go to my certificate section to download your certificate

• In order to get your first name and last name on the certificate, please add or include those in your profile with correct spelling and as you want them to appear on the certificate. i.e. go to my profile to add your first or last name. if you already included them from the initial log-in, then no need.

Civility in the Workplace Course Training  Overview

Civility in the Workplace Training Case Study Course Example