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Handling a Challenging Customer

On Individual Subscription to This Course, You Get Lifetime Access Handling a Challenging Customer Customer service is a necessary position in the job world today. It helps companies give customers what they want and what they need. Although many customers can be difficult, with the right training, skills, and knowledge, any difficult customer can be […]

Teacher

Dr. Samer Sowidan

1 student enrolled

On Individual Subscription to This Course, You Get Lifetime Access

Handling a Challenging Customer

Customer service is a necessary position in the job world today. It helps companies give customers what they want and what they need. Although many customers can be difficult, with the right training, skills, and knowledge, any difficult customer can be handled properly and effectively.
With a positive attitude, your employee can effectively deal with the most difficult customers and both parties can end the conversation satisfied. With The Handing A Challenging Customer course, participants will learn how engaging customers properly can benefit both the employee and customer.
Effective customer service can change a company’s reputation for the better. Through this course, participants will gain a new perspective on how to react to negative customers and leave the customer satisfied and as a returning customer.

Course Objectives

Cultivate a positive attitude
Manage internal and external stress
Develop abilities to listen actively and empathize
Build a rapport with customers in person and over the phone
Understand the diverse challenges posed by customers
Develop strategies to adapt to challenging circumstances

The passing Mark to get a Certificate is 50 / 100

After you complete the course, go to my certificate section to download your certificate
In order to get your first name and last name on the certificate, please add or include those in your profile with correct spelling and as you want them to appear on the certificate. i.e. go to my profile to add your first or last name. if you already included them from the initial log-in, then no need

Handling a Challenging Customer Training Case Study Course Example

Why the course contains no separate lessons?

The course is designed with a technology called scorm package where all the lessons are contained in the same course screen. You press the menu button at the top right section of the screen where a drop menu pop up and all the lessons with the case studies and tests will appear and you can select directly to go a specific lesson if you don't want to watch the lessons sequentially

Will there be a Certificate at the end of the course?

YES. there will be after getting at least 50 marks in all tests of the modules

What about the assessment questions of the course?

Every course is composed of 10 Modules. Each module has assessment questions. You must answer all of them and get a cumulative grade of at least 50% to get the Certificate of completion. The assessment questions are of different forms, such as multiple choice, fill-in-the-blank, etc.. Each module has on average 10 questions