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On Individual or Group Purchases to This Course, You Get Lifetime Access
Conflict Resolution
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Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Participants will also be provided with a set of skills in solution building and finding common ground.
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In the Conflict Resolution course, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even lawsuits.
Course Objectives
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Understand what conflict and conflict resolution mean
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Understand all six phases of the conflict resolution process
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Understand the five main styles of conflict resolution
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Be able to adapt the process for all types of conflicts
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Be able to break out parts of the process and use those tools to prevent conflict
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Be able to use basic communication tools, such as the agreement frame and open questions
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Be able to use basic anger and stress management techniques
The Passing Mark to get a Certificate is 50 / 100.
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After you complete the course, go to my certificate section to download your certificate
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In order to get your first name and last name on the certificate, please add or include those in your profile with correct spelling and as you want them to appear on the certificate. i.e. go to my profile to add your first or last name. if you already included them from the initial log-in, then no need.
Conflict Resolution Training Course Overview
Conflict Resolution Training Case Study Course Example
Course materials
Why the course contains no separate lessons?
The course is designed with a technology called scorm package where all the lessons are contained in the same course screen. You press the menu button at the top right section of the screen where a drop menu pop up and all the lessons with the case studies and tests will appear and you can select directly to go a specific lesson if you don't want to watch the lessons sequentially
Will there be a Certificate at the end of the course?
YES. there will be after getting at least 50 marks in all tests of the modules
What about the assessment questions of the course?
Every course is composed of 10 Modules. Each module has assessment questions. You must answer all of them and get a cumulative grade of at least 50% to get the Certificate of completion. The assessment questions are of different forms, such as multiple choice, fill-in-the-blank, etc.. Each module has on average 10 questions
This is the latest updated version of the course. Any updates on the course or specific announcements (e.g., Tasks, Assignments, …etc.) will be placed here
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Course details
Duration
8 Hrs.
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