Call Center Training

On Individual or Group Purchases to This Course, You Get Lifetime Access

Call Center Training

• Phone skills are a highly valuable tool to have in an employee’s skill-set, and Call Center Training will help provide those skills. This course will help participants improve their phone skills which will make them more confident, improve sales, and help gain new customers while retaining their current clientele. A more confident employee is also one that is happier, and happier employees will produce happier customers.

• Call Center Training will lower costs as it can reduce turnover. Participants will learn the skills to improve productivity and performance. This will produce a positive environment throughout your company and help influence the organization as a whole. Evaluating metrics and coaching are also used to make sure the participants are reaching their potential, and to keep their skill-set at a high level.

Course Objectives

• Define and understand call center strategies.

• Identify different types of buying motivations.

• Create SMART Goals.

• Familiarize yourself with strategies that sharpen effective communication.

• Use proper phone etiquette.

• Set benchmarks.

The Passing Mark to get a Certificate is 50 / 100. 

• • After you complete the course, go to my certificate section to download your certificate

  • In order to get your first name and last name on the certificate, please add or include those in your profile with correct spelling and as you want them to appear on the certificate. i.e. go to my profile to add your first or last name. if you already included them from the initial log-in, then no need.

Call Center Training Course Overview

Call Center Training Case Study Course Example